Got a question? Good. Here are the answers.
Everything about the AI Visibility Check in plain words: names, scores, the Fix Studio, checking your fixes, credits and tracking. Two minutes, tops.
How do I run my first check?
- 1Pick a question
Something a customer would really ask AI, like "Best coffee beans to order online".
- 2Add your brand and site
Your name as customers see it, plus your website address.
- 3Read it, then fix it
See what each engine said, who it picked instead, and your step-by-step plan.
Not sure which questions matter? Pick Full website scan and we suggest 5 buyer questions from your site, spread across your funnel.
How should I write my brand name?
Exactly as on the website and logo
Counts the same. Spaces and capitals don't matter
A shorter name. If customers say it this way, check it separately too
- Use the name on your website, logo or Google profile.
- Skip Inc., LLC or a slogan, unless customers actually say them.
- A link to your website always counts, so double-check the address.
What are Discovery, Comparison and Buyer Intent?
Buyers looking for the best options in your category.
Buyers filtering, comparing or looking for alternatives.
A customer ready to act: buy, book, hire or post.
- A full website scan suggests 5 questions mapped across your buyer funnel, never textbook or how-to questions.
- Each question carries its stage badge in the report, so you see where in the funnel AI loses you.
- You can edit any question before you run the check.
How is my score calculated?
Names you and gives readers a link to click
Mentions you, but no link
Recommends someone else
Gemini was busy here, so it is left out instead of counted as 0.
- The Strategy Review scores 7 areas, like citation strength, competitors and AI crawler access. Each shows the evidence behind it.
- "Not enough data" means there was nothing to measure this time. It never counts as 0.
- It's our own 0 to 100 scale, built to be transparent. Every number links back to the real answers.
What are positioning, value props and real rivals?
How each engine describes you in a few words, like Niche US quantum job board.
The key claims on your homepage, like 500+ roles, and which engines failed to repeat them.
Competitors are businesses in your category. Employers, universities and big tech named as examples are left out.
- Find them on the Overview and in Competitors, under Messaging and Value Prop Gaps.
- Missing proof points are an easy fix: repeat them in plain sentences on the pages AI reads.
Why does an engine say servers busy?
- Sometimes an AI company's servers are overloaded for a few minutes. We skip that engine rather than guess.
- Your score uses the engines that answered, so a busy engine never drags it down.
- Press Re-check free in your report. It uses no credits. If all 5 are busy, your credits come straight back.
Why did my score change?
- AI engines update their models and the websites they read, often weekly.
- Competitors publish new pages, and AI picks them up.
- The same question can get a slightly different answer each time, for every tool, not just ours.
- So one check is a snapshot. Re-check the same question over time (or turn on tracking) and follow the line.
Can I check a city or another language?
A country, or a city like "Austin, Texas, USA". Optional.
English, Spanish, French, German and more.
All five engines answer as if a customer there asked.
- Local businesses win or lose city by city, so the same question can have different answers in different places.
- It costs nothing extra. The report shows the location and language at the top, and so does the PDF.
- Re-checks and automatic tracking keep the same city and language.
- Your dashboard shows your average score by location.
What is the AI fact check?
What the engines said about you matches your homepage.
An engine said something your homepage contradicts, like a wrong price or service. We show what it said and what your site says.
- Every check compares each engine's answer with your homepage. It is careful: a missing detail is never counted as an error.
- The Fix Studio adds the correct facts to your About section and FAQs, so AI has the right version to repeat.
- The clearer your homepage states prices, services and location, the more accurate AI answers get.
Can I scan more pages on my site?
- Every check runs 40+ technical AEO and GEO checks on your homepage: content answerability, structured data, AI crawler access and technical setup.
- In Strategy Review, use Auditing page to switch to any of your pages AI cites. In Sources, press Scan page next to one.
- Page scans are free, use no AI calls, and are saved on the report.
- Each card shows what needs work first. Press Show all checks for the full list.
How do credits work?
- Credits never expire. Every pack is a one-time payment, no subscription.
- Your dashboard shows every credit you bought and spent, and on what, under Credits and usage.
- Run low? Top up with a pack or Custom credits anytime.
- The Starter Pack unlocks the full Fix Studio and outreach drafts free on one report, so you can try both.
Can I buy more credits for less?
Yes. Slide to any amount from 30 to 1,000 credits and see the price change as you go. The more you buy, the less each credit costs: from $0.80 a credit down to $0.60.
Custom credits
Move it, or tap a quick pick. The price, the price per credit and what the credits buy update as you go.
Or any mix: 1 credit checks one question on all 5 engines, a full-site scan uses 5.
- Fix Studio and outreach drafts on every report
- Share links, client-ready PDF, Excel and CSV
- Credits never expire, use them for your business or any client
- Adds to your current credits, works with any plan
Secure checkout with Stripe. One payment, no subscription.
- One payment, no subscription. The credits add to your balance and never expire.
- Includes everything in the Audit Bundle: the Fix Studio, outreach drafts and automatic tracking.
I manage several clients. How do I keep them organized?
Every website you check becomes a client with its own dashboard, reports and tracking. Nothing from one client shows in another's.
Pick a client from the Client menu at the top of the sidebar. New checks fill in that client's brand, website, city and language.
Choose All clients to see each one's latest score and trend, who is improving and who needs attention.
- No setup: the Client menu appears as soon as you have checked two or more websites.
- Send each client their own report: a share link, or a PDF with their name on the cover and your branding hidden.
- Credits are shared across your clients. Custom credits keep the price per credit low, and Track this re-checks each client's key questions for you.
How does automatic tracking work?
- You pick
Open a report, press Track this, choose weekly, every 2 weeks or monthly.
- We check
Same question, same engines, on your schedule.
- You hear back
An email with your score, what changed and what to do.
- Never overspent
Low on credits? Tracking pauses and tells you. No surprises.
- Comes with the Audit Bundle and Custom credits. Each run uses credits like a normal check, and before you start we show how many a month it uses.
- Weekly uses 4 checks a month, every 2 weeks uses 2, monthly uses 1. A full-site scan costs 5 per check.
- Pause, change or stop any question from Automatic tracking in your dashboard.
- Emails lead with what changed, like "Score Up (+12 pts): ChatGPT now links to you" or "Score Alert: a rival passed you on Claude".
What's in the Fix Studio?
Your current homepage opening next to a 50 to 60 word rewrite that answers the question first, plus an About summary.
A page title, URL and outline, plus a table AI loves to quote. Copy it as HTML or Markdown.
A fair, factual comparison with your top direct rival, ready to paste on a comparison page.
5 FAQs from real searches, Organization and FAQPage code, and an llms.txt file to download.
- Open it from any Action plan step, or press Open Fix Studio (All Deliverables) at the top of the Action plan.
- Tables never invent numbers. Cells in [brackets] are for your own figures, so fill them in before you publish.
- Drafts are saved on the report, so reopening them is free. Press Write a new version for a fresh take.
- Included with the Audit Bundle and Custom credits. The Starter Pack unlocks it free on one report.
How do I know my fix is live?
- 1Publish the fix
Paste the Fix Studio copy, schema or llms.txt onto your site.
- 2Verify it, free
Press Verify on Live Site. We read your live page (no AI calls, 0 credits) and mark the step Installed on Site.
- 3Wait 48 to 72 hours
AI search engines need time to recrawl. Then re-check to see your before and after.
- We look for the longer opening paragraph, your FAQ text, Organization or FAQPage schema, and /llms.txt.
- When a fix is live, choose Email Me a Reminder in 72 Hours (free), or Schedule Auto Re-Check, which runs the same check for you and emails the before and after. It uses that check's normal credits.
- Re-checking right after a change wastes credits: the engines have not seen it yet.
What do the Sources buttons do?
Blogs, news and roundups: a short email to the editor, with a ready-to-paste 2-sentence blurb.
Directories, associations and resource lists: a polite request to be added, with your listing text.
Reddit, Quora and forums: a genuinely helpful reply that mentions you once, with a disclosure.
Big aggregators like Indeed or Wikipedia can't be pitched. Opens the Fix Studio page brief to out-publish them.
- In Sources, filter the list by channel: Media and Blogs, Directories and Hubs, Community Threads, or Aggregator Content Gaps.
- Every draft names the exact question and which engines cite the page today. Edit it, copy it, send it from your own email.
- Getting onto pages AI already trusts is one of the fastest ways into AI answers.
Can I share or export a report?
A read-only link anyone can open without signing in. Your drafts, credits and billing stay private. Stop sharing anytime.
A formatted Excel workbook (summary, results, answers, sources, action plan), or a plain CSV for other tools.
Add Prepared for and Prepared by, hide our branding, and hide credit and billing details.
- Find them at the top of every report: Share, and the Export menu for the PDF, Excel and CSV.
- The Export menu can also email a summary to you.
What's free?
Schema, AI crawler access for 14 bots, answer-ready content, llms.txt and more. No signup, no card. Many tools charge for this.
- Re-checking a busy engine, checking a fix on your live site, and scanning more of your pages are always free.
- Share links, the PDF, Excel and CSV exports come with every report.
- The paid check goes further: it asks the AI engines your customers' real questions and shows what they actually answer.
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